Shipping policy
We currently ship within the United States only. We are working on international shipping and will announce when it is available.
Shipping rates
- Free standard shipping on orders of $30 or more.
- Subscription orders ship free, always, regardless of order total.
Order processing
Orders placed before 2:00 PM ET on a business day ship the same business day. Orders placed after 2:00 PM ET, on weekends, or on holidays ship the next business day.
You will receive a shipping confirmation with a tracking number by email within 24 hours of your order shipping.
Delivery times
Once shipped, standard delivery typically takes 3-7 business days depending on your location. We are not responsible for delays caused by the carrier (USPS, UPS, or other), severe weather, or other circumstances outside our control.
Shipping address
Please double-check your shipping address at checkout. We are not able to redirect a package once it has shipped. If your order ships to an incorrect address you provided, we will work with you to recover it but cannot guarantee replacement at our cost.
Lost or damaged orders
If your order does not arrive within 14 business days of shipping, or if it arrives damaged, email hello@firsthello.store with your order number (and a photo if damaged). We will resend or refund at no charge.
P.O. boxes and APO/FPO
We ship to P.O. boxes and APO/FPO addresses via USPS. Delivery times to these addresses may be longer than the standard window above.
Subscription shipping
Subscription orders ship on the same date each month (or every 3 months for quarterly subscriptions). You will receive a notification email 3 days before your next shipment, giving you time to skip, pause, or modify the order if you'd like.
Last updated: April 2026.