Refund policy

60-day money-back guarantee. No phone call. No questions. No restocking fee.

If First Hello FH-01 doesn't change the way you walk into a room within 60 days of delivery, email us at hello@firsthello.store and we will refund your full order, including original shipping. You do not need to return the bottle.

What's covered

• One-time purchases of First Hello FH-01.
• The first shipment of any subscription order.
• Original shipping costs paid at checkout.

How to request a refund

1. Email hello@firsthello.store with your order number.
2. Tell us briefly what didn't work. We read every reply (it makes the product better).
3. We process the refund within 5-7 business days. Funds typically appear in your account within an additional 3-5 business days depending on your bank.

Subscription rebill refunds

If a subscription rebill ships before you cancel, you have 30 days from the rebill ship date to request a full refund on that shipment. Same email, same process. Cancel future shipments anytime in one click from your account.

What's not covered

• Refund requests received more than 60 days after the original order's delivery date (or more than 30 days after a subscription rebill).
• Orders that have been resold, transferred, or purchased outside firsthello.store.

Damaged or wrong items

If your order arrives damaged, opened, or contains the wrong product, email hello@firsthello.store with a photo within 14 days of delivery. We replace these orders at no charge with no need to return.

Last updated: April 2026.